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Sophia K. has a robust background in customer success management, primarily in technology and hospitality sectors. Currently serving as a Customer Success Manager at KnowBe4 since August 2024, Sophia previously held various roles at Carta, including Administrator Services Manager I and Senior Support Analyst, where expertise in handling complex customer inquiries, documentation, and product improvement was demonstrated. Additionally, Sophia served as Front Office Manager and Assistant Front Office Manager at Marriott Hotels, excelling in guest service and operational management. With supervisory experience at BayCare Health System and a significant tenure at TradeWinds Island Resorts focusing on eco-friendly initiatives and guest experiences, Sophia combines strategic leadership with a strong emphasis on customer satisfaction. Educational achievements include a Bachelor of Science in Hospitality and Tourism Management from Slippery Rock University and an Executive Education Certificate from Florida Atlantic University.