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Kevin West has extensive experience in technology and engineering roles, currently serving as a Senior DevOps / Site Reliability Engineer at KnowBe4 since September 2019 and as a DevOps Engineer at FARO Technologies since September 2017. Prior positions include Lead IT Specialist and Senior IT Specialist, where responsibilities included managing user requests and troubleshooting technical issues. Kevin also has a background as a Field Underwriter at Arena Life and has held various IT support roles across different organizations, including IT Customer Support Specialist II at BNY Mellon and System Engineer at Amtek Computer Services. Additionally, Kevin is a former business owner at Apex Computer Solutions, providing IT support for small to medium-sized businesses. Kevin's educational background includes studies at Troy University in Montgomery from 1991 to 1994.