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Ian Smith currently serves as the Director of Workforce Management at Knott's Berry Farm, with extensive experience in labor analytics and cost control from a notable tenure at The Walt Disney Company. During time at Disney, Ian held various managerial roles, overseeing teams responsible for business forecasting, workforce management system integration, and production optimization, contributing to significant revenue growth and operational efficiency. Ian's leadership has facilitated multi-million-dollar improvements in labor costs and transaction throughput, while also spearheading innovative reporting tools and strategic initiatives that optimized performance metrics and store operations. Ian holds a Bachelor's degree in Business Administration and Management from the University of Redlands.