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Basma Mahmoud is currently working as a Software Support Engineer at Kneat Solutions since September 2022. Prior to this role, Basma worked at Vodafone as a Value-Added Services specialist from February 2020 to July 2022, where Basma was responsible for delivering critical projects integrated using various technologies. Before Vodafone, Basma was a DC Service Operation Engineer at _VOIS from August 2018 to February 2020, focusing on proactive monitoring for IT and infrastructure services. Basma also had experience as a Technical Support Representative at Telecom Egypt from December 2016 to March 2018, handling ADSL troubleshooting. Basma holds a Bachelor's degree in Information Systems from Cairo University, graduating in 2016.