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Abhishek Pathi is an Associate Cloud Automation Engineer at Kneat Solutions. Previously, Abhishek worked as an Information Technology Systems Analyst at enet (Open Access Networks) and as an Information Technology Help Desk Analyst at C3i Solutions. Abhishek is a highly skilled professional who has completed a Master of Business Administration in Cloud Computing and a Bachelor of Technology in Computer Science and Engineering. Abhishek is proficient in handling IT ticket requests through chats, emails, and calls, ensuring timely resolution within predetermined SLAs, and escalating issues to internal and external teams as needed.