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Yong Qi Yap is a Senior Customer Experience Team Leader at Klook, where Yong Qi provides guidance, support, and coaching to team members to ensure excellent customer service delivery. Prior to this, Yong Qi Yap worked as a Senior Customer Service Executive at Shangri-La Group, where Yong Qi served top tier members and handled escalation calls. Yong Qi Yap holds a degree in Business and Management from the University of Hull and Cambridge A-Levels in Accounting, Economics, Mathematics from Taylor's College.