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Nayeon Kim is an experienced professional in customer experience and operations, currently serving as a Customer Experience Manager at Klook since May 2023. Previously, Nayeon held the position of Operations Manager at TDCX from November 2021 to May 2023. Nayeon's career at Agoda spanned from January 2017 to November 2021, during which Nayeon progressed through various roles including Change Management Lead, Customer Service Team Manager, Payment Team Captain, Project Intern, Payment Specialist, and Customer Service Specialist. Nayeon holds a Bachelor of Arts degree in English Language and Literature from Korea University, obtained in August 2012.