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Ngoc Pham began their work experience in 2009 as a Web Developer at XIPAT Flexible Solutions. In 2012, they joined Bravebits as a Developer and worked there until 2013. In 2014, Ngoc Pham started working at Kliken as a Software Engineer, holding two roles within the company. The first role began in September 2014 and ended in April 2015, while the second role started in May 2015 and is ongoing.

Ngoc Pham's education history includes a Master of Science (M.S.) degree in Management Information Systems from the University of South Florida, which was obtained from 2013 to 2015. Prior to that, Ngoc Pham obtained a Postgraduate Diploma in Telecommunications from the University of Otago, studying from 2010 to 2011. Additionally, Ngoc Pham holds a Bachelor of Science (BS) degree in Information Technology, which was received from the University of Engineering and Technology, VNU, Hanoi, during the period of 2005 to 2009.

In terms of certifications, Ngoc Pham successfully completed the GRE General Test, scoring 147V in verbal, 156Q in quantitative, and 3.5AW in analytical writing. This test was conducted by the Educational Testing Service (ETS) in November 2012. Ngoc Pham also obtained an IELTS (Band score: 7.5) certification from IDP Education Pty Ltd in July 2013. Additionally, Ngoc Pham acquired a CCNA certification from Cisco in April 2008.