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Marco Correia-Policarpo Cardoso is an experienced professional in customer success and onboarding, currently serving as Manager of Customer Success Onboarding at Scale & SMB - EMEA at Klaviyo since June 2021. Prior roles include Team Lead for Implementation Consultants at ChannelAdvisor, where Marco managed a portfolio of over 30 clients, and Onboarding Project Manager at Mention Me, focusing on e-commerce brand campaigns. Earlier experience includes roles at viagogo, where Marco managed partner accounts and customer support teams, and various customer service positions at Teleperformance Portugal and Clickprint. Marco holds a degree in Communication and Media Studies from University Lusiada, and has enhanced leadership skills through recent studies at MIT Professional Education.