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Liying Wang currently serves as Sr. Manager of Customer Experience at Klaviyo since November 2023. Prior to this role, Liying held positions at Liberty Mutual Insurance, including Assistant Director of Customer Experience, and Sr. Instructional Specialist, where expertise in instructional design and adult learning theories facilitated the development of innovative learning experiences for over 20,000 global employees, significantly enhancing corporate culture and improving business metrics. Earlier experience at Baker Hughes as Senior Instructional Designer involved creating customized learning materials for over 60,000 employees, ensuring high-quality outcomes through collaboration with various stakeholders. Liying holds a Master's degree in Instructional Media Design and a Business Certificate from Texas A&M University.