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Cinzia Rosa

Project Manager - Kaizen UKI at Klarna

Cinzia Rosa has extensive work experience in various roles and industries. Cinzia currently works at Klarna as a Senior Business Operations Lead since April 2023. Prior to that, they worked at Booking.com for several years, starting as a Customer and Partner Service Executive and progressing to roles such as Customer Service Supervisor, Customer Service Team Lead, and eventually becoming a Customer Service Advanced Roles Team Leader.

Before their time at Booking.com, Cinzia served as a Tour Director at multiple travel companies including CLUB MAGELLANO, PALM TRAVEL, CHIESA VIAGGI, and SOCIETA' LE SERRE from June 2011 to April 2019. Additionally, they worked as a Study Holidays Group Leader at Sprachcaffe, School and Vacation, EF English First, and Naxas srl from June 2010 to April 2019.

Cinzia also has experience in the art industry, working as a Signage Coordination Manager at ARTISSIMA, International Fair of Contemporary Art from October 2009 to November 2012.

Cinzia gained early work experience through an internship at IL DIAMANTE BLU SRL in April-May 2012.

In addition, Cinzia worked as a Public Administration Employee at Società Le Serre from December 2010 to June 2011, and as an Employee at the Logistics Office at Martor spa from September 2006 to July 2009.

Cinzia Rosa has a diverse educational background. Cinzia attended the Università degli Studi di Torino, where they studied Lingue e Letterature Straniere. Additionally, in 2012, they completed a qualification as a TOUR LEADER for English and Spanish at ENAIP Piemonte. In 2010, they also studied at ENAIP PIEMONTE, although the specific degree and field of study are unknown. Cinzia furthered their education in the same year at Euroqualità, corsi IFTS, focusing on becoming a senior technician for the organization and marketing of sustainable and accessible tourism. Lastly, Cinzia was awarded the Erasmus Programme at the University of Leeds in 2003-2004, specializing in an undisclosed field of study.

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