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Lois Robinson, MBA has extensive experience in customer success and account management. In 2021, they began working as a Customer Success Manager at Klara, where they worked to digitize the patient journey end-to-end. Lois also began working as an Enterprise Customer Success Manager at Quartzy that same year, where they helped digitize the unique workflow of a lab. In 2019, Lois began working at Updox as a Customer Success Manager, where they enabled patient communication for thousands of providers. In 2017, they worked as an Account Analytics Coordinator at CoverMyMeds and as an Administrator in Training at The Laurels of Athens. Lois also had experience in academic advancement, working as a Team Lead Academic Advancement Center Lab Associate at Ohio University from 2013-2016. During that same time, they also interned at the Ohio Department of Aging in 2016.

Lois Robinson holds a Master of Business Administration (MBA) from Franklin University, which they earned in 2019. Lois also holds a Bachelor of Science (B.S.) from Ohio University, which they earned in 2017.