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Fodail AIT-HELLAL has extensive experience as an Incident Manager in various companies like Klanik, Sopra Steria, and AUSY. Fodail has strong technical skills in system and network environments, project management, incident resolution, and crisis management. With a background in IT administration and project management, Fodail has consistently demonstrated expertise in managing incidents, changes, and operations effectively. Their experience includes working with various technologies such as Linux, Windows, Active Directory, Cisco, Jira, VmWare, and ITIL v3. Additionally, their educational background includes studies at Qualea, Écoles de l’Entreprise ECORIS, and Saint-Charles.