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Kelly G. has extensive experience in the banking and retail sectors, currently serving as an External Fraud Investigator at Kiwibank since November 2013. In this role, responsibilities include assessing chargeback rights for Visa and Mastercard, processing chargeback requests, and educating customers on the chargeback process. Prior to this, Kelly held positions such as Business Direct Representative, where tasks included onboarding new customers and ensuring AML compliance, and Customer Service Representative, focusing on personal account management. Kelly also has a background in the supermarket industry, having worked as a Baker/Chef at New World Supermarket and managing the bakery department at Countdown Supermarkets, developing leadership and customer service skills. Kelly's educational background includes attendance at Paraparaumu College from 1997 to 2001.