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Ahmad Al Fased is an experienced professional in customer retention and contact center management. Currently serving as Director of the Contact Center at Kitopi since March 2022, Ahmad previously held multiple senior positions at OSN from June 2008 to March 2022, including Director of Service Group, Customer Retention, and Contact Centres, where responsibilities included overseeing comprehensive customer retention strategies and loyalty plans. Ahmad also served as Group Senior Manager of Retention and Contact Centres, as well as Revenue Manager, focusing on revenue operations and promotional campaigns. The career began as Customer Care and Technical Support Centre Team Manager. Educational credentials include a Master of Business Administration from The British University in Dubai and a Bachelor’s Degree in Mass Media and Communication from the University of Jazeera.