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Joy Chang-Lai is the Chief Operating Officer at Kitchen United. Prior to that, they served as Vice President of Corporate Strategy and General Manager, Travel at Internet Brands from May 2016 to December 2018. In that role, they headed the Corporate Strategy team, advising leadership on growth and performance improvement strategies. Joy also negotiated and consolidated operations for a new Joint Venture, Henry Schein One. In addition, Joy oversaw the Travel digital and print media vertical with >100M monthly pageviews.

From January 2011 to June 2016, Joy served as Vice President, eFlorist (Digital Mktg Services), Teleflora. Prior to that, they were a Case Team Leader at Bain & Company from June 2005 to February 2011.

Joy Chang-Lai received a B.S. in Computer Science from the University of California, Berkeley. Joy also received a B.S. in Business Administration from the University of California, Berkeley's Haas School of Business. Joy went on to receive an MS in Management Science and Engineering from Stanford University.

They are on a team with Corey Manicone - SVP, Strategy, Massimo Noja De Marco - Chief Concept Officer, and Atul Sood - Chief Business Officer. Joy Chang-Lai reports to Michael Montagano, Chief Executive Officer. A direct report to Joy Chang-Lai is and Kwame S. Brathwaite - SVP, Real Estate Development.