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Carlos Francisco Sánchez Retana has a strong background in digital content creation, project management, and support sales. Carlos Francisco has worked as the Founder and Content Creator for the YouTube channel La Armería, which has gained a large following and reaches subscribers in over 25 countries. Additionally, Carlos has experience in project management and digital innovation at KIO Networks, where they were responsible for designing and developing web and mobile business solutions. Prior to that, they worked at Oracle, where they were involved in support sales, team leadership, and account management. Carlos has a track record of successful adoption and implementation of support programs and tools in the Latin American region.

Carlos Francisco Sánchez Retana attended the Universidad Nacional Autónoma de México from 2008 to 2012, where they obtained a degree in Ingeniería en Computación with a focus on Ingeniería de Software. Carlos Francisco also holds additional certifications including Oracle Database Support Specialist, ITIL Foundations V3, My Oracle Support Specialist, and First Certificate in English (FCE) from the University of Cambridge. The specific dates of these certifications are not provided.