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Adlai Molina is a strategic and results-oriented Customer Success Manager with over 10 years of experience at KIO NETWORKS, where responsibilities include managing corporate partner accounts, driving operational excellence, and cultivating long-term business relationships. Notable achievements include securing multi-year contracts that led to a 30% revenue increase and reducing incident resolution times by 20% through enhanced service delivery processes. Prior experience includes contract administration at Sun Microsystems, focusing on compliance and negotiation. Adlai holds a Licenciatura en ciencias de la comunicacion from Universidad del Valle de México and is pursuing a Máster in Gestión de la Innovación Tecnológica at Universidad Iberoamericana, Ciudad de México.