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Waqas Azeem is an experienced Service Desk Operator with a focus on maintaining service level requirements at Kingdom Services Group Ltd since June 2021. Previously, Waqas worked as a Retail Sector Scheduler at Cordant Services from June 2006 to June 2021, also prioritizing the coverage of contracted hours by trained personnel. Waqas holds a Post Graduate Diploma in Business Management from Wilson College London (2010-2012) and a Bachelor of Science in Materials Science from the University of the Punjab, Lahore (2002-2004).