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Mahmoud A. Wafik is a seasoned professional in healthcare systems and software development, currently serving as a Healthcare Systems Support Engineer at King Abdullah Medical City (KAMC) in Makkah since January 2021. In this role, Mahmoud A. Wafik is tasked with supporting, configuring, and implementing ancillary systems integrated with the HIS Trakcare system while evaluating and optimizing performance metrics. Previously, Mahmoud A. Wafik worked as a Software Development Team Lead and Software Developer at Shefaa Al Orman Hospitals, where responsibilities included leading the in-house development of a Hospital Information System and developing key modules such as patient registration and outpatient appointment scheduling. Early career experience includes web development on Freelancer.com and leading a graduation project focused on a Virtual City Traffic Control System, achieving an excellent grade. Mahmoud A. Wafik holds a Bachelor’s Degree in Computer Engineering and Information Technology from Modern Academy Maadi.