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Pablo P. currently serves as the Platform Delivery Latam Lead for Kineo, overseeing the successful delivery of digital learning platform solutions and guiding a team of Platform Consultants. With a strong background in customer success, previous roles include Head of Business Operations and Customer Success in a retail environment and Head of Customer Experience at SHIFT, focusing on client retention and experience enhancement. Extensive experience in business operations is demonstrated through past positions at Aura Interactiva, managing multiple projects and collaborating across teams. Educational qualifications include a degree in Tourism Administration and a Master's in Business Administration from Universidad Anáhuac.