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Oliver Schaeben has extensive experience in customer service and consulting, currently serving as Leiter Kundenservicecenter at KIND GmbH & Co. KG since August 2020, where responsibilities also include projects for auditing and optimizing the service center. Previously, Oliver founded Schaeben Consulting and worked as a recruiter and consultant at Digital Vikings GmbH. Prior positions include Director of Online Service Center at DER Touristik Online GmbH and Managing Director at AIC Service & Call Center GmbH. Early career roles included Director of Customer Communication Center at TV Travel Shop and various analytical and managerial positions at TUI Deutschland GmbH. Oliver holds a degree in Betriebwirt (VWA) from Leibniz-Akademie Hannover and a Hotelkaufmann certification from Mercure Hotel Hannover.