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Courtney MacRae is an experienced professional currently serving as the Manager of Community & Self-Service Experience at Kinaxis since November 2015, where progression through various roles, including Team Lead and Senior Knowledge Content Specialist, showcases a strong background in knowledge management and community engagement. Prior to Kinaxis, Courtney gained experience as a Technical Writer Intern at Oracle, focusing on creating help topics, documentation, and conducting in-depth interviews with subject matter experts. Earlier experience includes a five-year tenure as a Native English Teacher with EPIK in South Korea, where teaching, curriculum development, and teacher training were key roles. Courtney holds a Graduate Certificate in Technical Writing from Algonquin College, a Bachelor of Education from the University of Ottawa, and an Honours Bachelor of Arts in International Development and Anthropology from the University of Guelph.