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Jade Hales has a diverse work experience spanning several roles and companies. Jade started their career at Impress Solutions as a Desktop Support Technician in March 2011 and stayed with the company until January 2013. Jade then joined LV= Broker in January 2013, where they worked in various roles including Claims Consultant, Personal Lines Underwriter, Personal Lines Senior Underwriter, Operational Change Co-ordinator, and Senior Performance & Projects Analyst, until August 2019. In August 2019, they joined DXC Technology as a Team Manager - London Market and worked there until January 2023. Currently, they are employed at Ki Insurance as an Operations Team Leader, starting in January 2023.

Jade Hales attended Frances Bardsley Academy from 2005 to 2010. Following this, they enrolled at Havering Sixth Form College from 2010 to 2011. No degree or field of study is mentioned for either school.