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Bethany Tillo is an accomplished professional with extensive experience in guest experience management and brand reputation within the food service industry. Currently serving as Guest Experience Manager for Global KFC STA, Tillo oversees the design and launch of the KFC Listens program across over 140 countries, fostering collaboration among various stakeholders. Previous roles at KFC Canada include Brand Reputation Manager and Consumer Insights Manager, where Tillo focused on enhancing brand credibility and driving strategic marketing initiatives. Tillo's background also features experience as Customer Experience Manager at Yum! Brands, managing customer experience programs for multiple brands. An early career at Roots included roles in project management and retail, complemented by a Mini MBA in Brand Management and a Bachelor of Applied Science in Child Studies from the University of Guelph.