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Kimberly Thiessen has extensive experience in sales and service operations, currently serving as the Sales/Service Operations Manager at Keysight Technologies since January 2000. In this role, Kimberly leads a team of 15 individuals, focusing on training, performance improvement, and cross-functional collaboration to enhance customer satisfaction and process efficiency. Notable achievements include successfully completing the Keysight Leadership Program and consistently achieving high quality review results. Prior experience includes various customer service and business process roles at Keysight, alongside a managerial position at La Petite Academy. Kimberly holds an Associate of Science in Early Childhood Education and Teaching from Cape Cod Community College.