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Kimberly Agin is an accomplished professional with extensive experience in financial services, currently serving as the Head of Business Performance and Enablement for Voice & Chat Automation/Contact Center at KeyBank since September 2017. In this role, Kimberly Agin manages the strategic product roadmap and user experience for Salesforce, Service Cloud, and nCino across the Corporate Bank. Prior to this position, Kimberly Agin held various roles at KeyBank, including VP of Client Experience Technology & Strategy Implementation, and worked at J.P. Morgan in several capacities, including Futures and Options Product Controller and Equity Derivatives Product Controller. Kimberly Agin holds a B.S.B.A in Accounting from The Catholic University of America, obtained in 2008.