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Rav Jhalli-Sond has a strong background in revenue management and customer excellence within the hospitality industry. Starting as an International Management Intern at Whitelodging Services in 2002, they moved on to various roles at Kew Green Hotels Limited, including Rooms Division Manager and Revenue Manager. Their experience also includes Cluster Revenue Manager positions at Principal Hayley and Akkeron Hotels. At Kew Green Hotels, they held roles as Regional Revenue Manager, Regional Revenue Director, Director of Revenue - Owned Hotels, and currently serve as Director of Revenue & Customer Excellence. Their career shows a progression of increasing responsibility and expertise in revenue management.

Rav Jhalli-Sond attended Birmingham City University from 1999 to 2002, where they obtained a BA HONS in Tourism Business Management.