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Joining Kew Green in 2014 as a hotel General Manager, Louise has risen through the ranks to become Director of Operations in 2017, overseeing a number of hotels in the north west. Prior to Kew Green, Louise worked with operators including Intercontinental Hotel Group, where she led her award-winning hotel to sit as one of IHG’s top ten performing properties in the UK&I. She also worked as a Regional Revenue Manager for nine hotels and set up a Central Reservations Office. Louise is a keen advocate of developing employees’ skills and brings strong and consistent operational experience to the senior team.