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Chris Owen joined Kerridge Commercial Systems as Chief Support Officer in July 2018, with over 20 years of experience in tier one multinational software company support. Before joining KCS, he was responsible for 'Customer Success - Global Delivery' at the world’s largest supply chain software company. Chris is based at the KCS HQ in Hungerford but works across our global network of support centres, leading nearly 250 associates that make up the global support team. Chris’s extensive experience in the implementation of the latest support techniques and other industry best practice is helping to deliver higher net promoter scores, more comprehensive knowledgebase resources and faster times to resolution at KCS. Chris is a Chartered IT Professional, registered with the British Computer Society.