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Nick Muscara is an experienced professional in client services and operations, currently serving as the Head of Client Services for Kering since November 2021, where responsibilities include overseeing Client Experience, Sales, Operations, Fraud, and Payment for multiple luxury brands across the Americas. As the owner of TECH ETC, since January 2021, Nick Muscara specializes in custom website design. Previously, at Equinox from April 2013 to November 2021, notable roles included Director of Customer Service - Global, where a centralized OmniChannel customer support team was launched, and Director of Retail - East Coast, overseeing operations across multiple locations. Prior experience includes positions as Director of Stores and E-Commerce at Maison 24, Store Manager at Victoria's Secret, and Operations Manager at Gap. Nick Muscara holds a degree from Long Island University.