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Wade Dotson is a Technical Support Engineer at Keri Systems since January 2014, providing comprehensive telephone and electronic support for Keri products, including hardware and software diagnostics, networking addressing support, and developing customer-centric solutions. Prior experience includes serving as a Freelance Computer Technician, upgrading PC hardware and software, and offering technical support. Wade also held the position of Mobility Services Manager at Amtel, where responsibilities included assessing customer needs and testing mobile device management applications. Earlier experience as a Technical Support Engineer at Trimble Navigation focused on hardware and software integration for embedded GPS, while an Assistant Technical Support Manager role at Contour Software involved supervising and training junior technicians. Wade holds an AA in IT Network Systems Administration from Heald College and has additional qualifications in computer technology and electronic assembly.