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Caroline Wangui Gathogo is an experienced professional in operations management, currently serving as a Senior Planning Officer for Container Operations at Kenya Ports Authority since January 2020. With a notable background in the railway sector, Caroline has previously held roles including Operations Manager for the Joint SGR Freight Tracking System at Kenya Railways and Manager Operations Control Center and Manager Traffic Control Center at Rift Valley Railways. Caroline’s expertise encompasses resource planning, operational efficiency, KPI management, and customer service enhancement, backed by a solid educational foundation with a Bachelor of Science in Applied Statistics with Computing from Moi University and a Master of Business Administration in Operations Management from the University of Nairobi.