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Steven Perez is a dedicated customer success professional with extensive experience across various roles and industries. Currently serving as Team Lead for SMB Customer Success at Kenect since June 2022, Steven mentors team members while managing a personal book of business, contributing to training initiatives, and analyzing team performance. Previous roles include Customer Success Manager III, where a strong track record in driving product adoption and customer satisfaction was established, and Higher Education Sales Development Representative at NEOGOV. Steven's career also encompasses significant accomplishments in sales and customer support at companies like TestOut Corporation, AT&T, and GoWireless, highlighting a commitment to optimizing customer experiences and driving sales growth. Steven holds a Bachelor's degree in University Studies with a Minor in Communications from Brigham Young University - Idaho.