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Jessica Wilkie is an accomplished professional with extensive experience in management and customer service across various companies in the industry. Currently serving as Senior Manager of Managed Services at Kenect since September 2022, Jessica previously held roles such as Response Operations Manager and Chat Team Manager at Friendemic, where Jessica contributed to operational efficiencies. At Asurion, Jessica excelled as a Remote Technical Support Supervisor, leading a team of 15 and fostering a culture of accountability and continuous improvement. During a decade at TTEC and Optum, Jessica led multiple teams, achieving high service levels and quality excellence, while managing key enterprise accounts and client relationships. Jessica’s consistent track record of coaching, team development, and operational success underscores a strong commitment to delivering exceptional service.