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Margarida Pinheiro is an experienced professional in the Business Process Outsourcing (BPO) sector, currently serving as Operations Manager at Gi Group since July 2014, where responsibilities encompass developing tailored solutions that optimize work processes and enhance service quality. Previous roles include BPO Operations Team Leader and BPO Operations Consultant, showcasing expertise in delivering value through talent support and effective resource management. Margarida also worked at Kelly Services as BPO Branch Manager and held the position of Account Specialist at Kelly Onsite Services, focusing on recruitment and management of temporary workers. Earlier experience includes serving as an Account Specialist at Randstad, with a strong emphasis on recruitment and client management in industrial sectors. Margarida holds a degree in Clinical Psychology from Universidade Lusófona, obtained between 1999 and 2004.