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Hanna Kropsu-Vehkaperä is an experienced professional in customer experience management and enterprise architecture, currently serving as the Customer Experience Manager at Kela since March 2018, with previous roles including Group Manager for Customer Relations Management and Senior Specialist for Operational Excellence. Prior experience includes a partnership at GordionPro Oy and a postdoctoral researcher position at the University of Oulu, where focus areas encompassed digitalization, data-driven management, and business process management. Notable projects include managing curriculum development for industrial engineering programs and engaging in research on product management practices. Kropsu-Vehkaperä holds a Doctorate in Industrial Engineering and Management and has held various teaching and managerial roles across several esteemed institutions, including serving as a visiting lecturer at Kasetsart University and as a supply chain specialist at Nokia.