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Mervi Kylmänen-Paakki is a seasoned professional with extensive experience in communications and digital services across various organizations. Currently serving as a Senior Specialist at KEHA-keskus since January 2021, Mervi coordinates the Single Digital Gateway in Finland and manages EU cross-border eServices. Prior roles include Web Service Specialist at KEHA-keskus, where Mervi focused on web communications, and Communications Specialist at Yritys-Suomi - Enterprise Finland, responsible for social media and internal communications. Mervi's earlier experience includes positions at the Centre for Economic Development, Transport and the Environment, and Nokia, where Mervi led and managed localization projects. Mervi holds a Master’s degree from the University of Oulu, complemented by specialized training in content marketing.