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Suzanne Smith currently serves as the Senior Director of Member Success at Keeping Current Matters and is the Founder of eTeam Consulting, where responsibilities include acting as a fractional customer success leader and business strategist. Previous roles encompass Vice President and Director of Customer Success at ReverseLogix, as well as key positions at GitLab, eComEngine, and several other organizations focused on customer success and client management. With a B.A. in Foreign Affairs and French from the University of Virginia, Suzanne has a track record of driving client retention and optimizing value for a range of public and private sector clients. Key clients have included eComEngine, ReverseLogix, and GitLab, showcasing a strong commitment to enhancing customer experiences and strategic program management.