Erica Frazier has extensive experience in call center management, currently serving as Call Center Director at Keefe Group since October 2008, after previously holding the position of Call Center Manager. Prior to this role, Erica worked as Tenant Selection Manager at the Housing Authority of Kansas City from August 2004 to August 2006. Erica Frazier holds a Master of Business Administration (MBA) from Baker University and a Bachelor of Science (BS) from the University of Central Missouri.
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