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Ksenia Shibakova is a skilled professional with diverse experience in software testing and customer service. Currently employed at KCOM as a Software Tester, Ksenia specializes in Salesforce E2E manual testing and system integration within a hybrid Agile/Waterfall environment. Previously, Ksenia held the position of Junior QA Tester at Yandex Practicum, focusing on commercial applications. Prior roles include various customer service and hospitality positions, such as Room Attendant at Mandarin Oriental Hotel Group, Customer Support Representative at Ostrovok.ru, and Room Service Supervisor at Radisson Collection Hotel. Ksenia holds a Bachelor of Arts in Management and a degree in Hospitality from the International Institute of Design and Service and Salzburg Tourism Schools, respectively.