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Tom Hiller has a diverse work experience spanning several companies. Tom started their career at Schneider Logistics in 1998, where they held various roles such as Import Export Specialist, East Coast Heavy Haul Manager, National Dealer Account Manager, and Purchasing Manager. Tom then joined Genco in 2005 as a Purchasing Manager, overseeing contract negotiations, bid management, and carrier relations. In 2005, they also started working at FedEx Supply Chain as a Manager, handling contracts, purchased transportation, and cargo claims. Tom eventually became the Claims Manager, responsible for managing the Claims Department and improving the overall claims offering. Currently, Tom Hiller is with KBX, where they held the role of Contract Manager from 2018 to 2021 before transitioning to their current position as Sr Manager Contracts and Compliance.

Tom Hiller graduated from Argyle High School in 1988 with a high school diploma. After that, they attended the University of Wisconsin-Green Bay from 1988 to 1994. In college, they pursued a Bachelor of Science degree in Human Biology, Exercise Physiology, and Sports Medicine.