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Frank McCann is an experienced Information Technology Operations Analyst currently with KBC Bank Ireland since May 2019, where responsibilities have included incident and change management and team leadership. Previous roles include Digital Defects Manager at Vodafone, specializing in efficient process creation, and Service Operations Manager at Fujitsu, overseeing critical service delivery for major global accounts. Additional experience spans technical support and managed services at various organizations, with a foundational background in system management and production from The Irish Times. Frank holds multiple degrees in Information Technology and Computer Science from Technological University Dublin and National College of Ireland.