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Thomas Hargrove is a seasoned business manager currently at Kawahara Nurseries since August 2019. Previously, Thomas held various roles at Progressive Insurance from 2003 to 2019, starting as a Claims Generalist and progressing to Claims Supervisor, where responsibilities included managing a team of claims representatives and enhancing their performance through coaching. Additionally, Thomas served as an Onboarding Supervisor, disseminating training materials and collaborating with management to improve the training program for new trainees. Earlier experience includes working as a Staffing Specialist at Adecco Staffing, where account management and client relations were key responsibilities. Thomas holds a Bachelor's Degree in Psychology and Business Administration from Sonoma State University, earned between 1998 and 2002.