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Kholoud Al-Hail has a strong background in the hospitality industry, having held various roles in different organizations. Kholoud started their career in 2003 as the Director of Catering at Hamad Medical Corporation. Kholoud then went on to work as the Games Services Director and Catering Program Manager at the Doha 2006 Asian Games Organizing Committee. In 2004, they became a Board Member at the Qatar Handball Association. Kholoud then worked as the Managing Director at The Diplomatic Club from 2005 to 2008. From 2007 to 2011, they served as the Deputy CEO for Corporate Support at Qatar Museums. In 2007, they also became the Director of Hospitality and Leisure Operations at The Cultural Village Foundation - Katara. In 2011, they joined the Aspire Zone Foundation as a Hospitality Advisor. Finally, in 2012, they became the Chief Executive Officer at Aspire Katara Hospitality.

Kholoud Al-Hail has a Master's degree in Hospitality Management from the University of Brighton. Kholoud also holds a Bachelor's degree in Catering and Hospitality Management and a Higher National Diploma in Hotel, Catering and Institutional Management, both from the University of Brighton. Additionally, they are a member of the American European Dietetic Association and the Hotel and Catering International Management Association. The specific years of their education and the months they obtained their certifications are not mentioned.