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Zach Shuster's work experience includes working as an Enterprise Customer Success Manager at Katalon since November 2021. Prior to that, they worked at Progress from 2013 to 2021. At Progress, they held roles such as Senior Account Executive, Team Lead from December 2019 to November 2021, Senior Account Executive from December 2016 to December 2019, and Account Executive from December 2015 to December 2016. Additionally, they worked as an Enterprise Account Development Representative from July 2014 to December 2015, and as a Customer Advocate from October 2013 to July 2014. In their positions at Progress, they focused on new and expansion sales of Test Studio worldwide, specializing in enterprise test automation for web, mobile, desktop, and APIs.

Zach Shuster pursued their undergraduate education from 2008 to 2013 at the University of Massachusetts Amherst. Zach obtained a Bachelor's degree in Political Science, with a focus on Political Science and Psychology.