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Anne Gaillard is a seasoned professional in customer success and e-commerce management, currently serving as the Head of Customer Success at Karnott since March 2018, where responsibilities include leading a team and implementing targeted development actions. Prior experience at Youkado spans various roles from Customer Success Manager to e-commerce project management, highlighting expertise in client relations, performance reporting, and process optimization. Anne's initial exposure to product management and administrative support includes roles at Carrefour and Euler Hermes. Academic qualifications include a degree from IAE Lille focused on management and strategy.