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Jamalludin Akbar is a seasoned professional in customer service with extensive experience across various roles and companies. Currently serving as an Expert Speaker for Karier.mu since December 2022, Jamalludin focuses on skills training and financial assistance initiatives by the Indonesian government to enhance workforce employability. From January 2020, Jamalludin holds the position of Customer Service Manager at majoo Indonesia, following a tenure as Assistant Customer Service Manager. Prior experience includes a pivotal role as Service Quality Control and Assurance Lead at Moka and various supervisory roles at Bukalapak spanning from 2014 to 2019. Jamalludin began a career in customer service at McDonald's Indonesia from 2011 to 2014, overseeing service quality control. Additionally, Jamalludin earned a Bachelor's degree in Language Interpretation and Translation from STBA LIA Jakarta between 2015 and 2019.