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Sandra Yufiana is a seasoned professional in customer service management, currently serving as the Customer Service Manager at KAPLAN Edupac Indonesia since November 2018, where responsibilities include managing a team, developing customer service policies, and enhancing customer satisfaction measures. In addition to this role, Sandra has parallel duties as a Customer Service Manager at Kaplan. Previous experience includes serving as a Relationship Manager at Zurich Topas Life and a Customer Service Officer at PT Bank KEB Hana Indonesia from November 2015 to October 2021. Sandra also held the position of Account Manager at PT. Duro Industri Indonesia, overseeing a marketing team to achieve company targets. Sandra Yufiana holds a Bachelor's degree in Engineering from STT PLN Jakarta, obtained in 2015.