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Abhishek Dubey is a Technical Product Manager specializing in AI and Automation at Kaplan since December 2021, where significant achievements include launching microapp payment applications to enhance customer financial transactions and implementing a proactive email strategy that improved revenue and cart recovery rates. Prior to Kaplan, Abhishek served as a Senior Analyst in Product Development at Quantiphi from June 2019 to December 2021, where responsibilities included managing the product backlog and leading the redesign of the client's IVR system with modern CCAI technologies, resulting in higher customer satisfaction. Abhishek holds a Bachelor of Technology in Information Technology from MCT's Rajiv Gandhi Institute of Technology and a Bachelor of Engineering in Information Technology from the University of Mumbai.